User Agreement — Livio Live Video Chat

1. Introduction

This User Agreement ("Agreement") is a binding contract between you and Livio Live governing your access to and use of the Livio Live mobile application, website, and related services (collectively, the "Service"). By creating an account or using Livio Live, you agree to this Agreement, our Terms & Conditions, Privacy Policy, Content Policy, and Child Safety Policy.

2. Eligibility and Registration

• You must be at least 18 years old and legally competent to enter a binding contract.
• You must provide truthful and accurate information during registration, including your real date of birth, gender, and a genuine profile photo.
• You are responsible for maintaining the security of your account and all activity that occurs under it.
• One account per person. Creating multiple or duplicate accounts is prohibited.

3. Your Commitments

By using Livio Live, you agree to:

• Treat all users with respect and dignity.
• Follow our Content Policy at all times — in video calls, streams, messages, and on your profile.
• Not share content involving minors in any sexual, exploitative, or harmful context.
• Not engage in harassment, hate speech, threats, violence, or illegal activity.
• Not distribute nudity, sexually explicit content, or sexually suggestive behavior.
• Not record, screenshot, or redistribute another user's video or audio without their explicit consent.
• Not use the Service for commercial purposes, advertising, or solicitation without written authorization from Livio Live.
• Not use bots, scrapers, automated tools, or third-party software to interact with the Service.
• Not attempt to circumvent moderation, safety features, or technical protections.
• Report violations when you see them — you are part of keeping the community safe.

4. Virtual Currency and Purchases

• Livio Live offers virtual coins and auto-renewing subscription plans (e.g., Livio VIP) purchased through the app store on your device — the Apple App Store on iOS or the Google Play Store on Android. All payments are processed by Apple or Google; Livio Live does not receive or store your card details.
• Coins are used for premium features (gender filters, gifts, priority matching) and have no real-world monetary value.
• Coins are non-transferable and non-refundable except as described in our Return & Refund Policy.
• The title, billing period, and price of each subscription plan are shown in the app before you purchase. Subscriptions auto-renew at the same price and period unless cancelled at least 24 hours before renewal. Manage or cancel anytime via Settings → [your name] → Subscriptions on iOS, or Google Play Store → Payments & subscriptions on Android.

5. Content Ownership and License

• You retain ownership of content you create (profile photos, recorded videos, messages).
• By using the Service, you grant Livio Live a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, and distribute your content solely to operate, improve, and promote the Service.
• You may delete your content at any time. Deleted content is removed within a reasonable period, except where retention is required by law or for safety investigations.
• All Livio Live branding, logos, software, and proprietary technology remain the property of Livio Live.

6. Safety and Moderation — Zero Tolerance

Livio Live has a strict zero-tolerance policy for objectionable content and abusive users, including but not limited to child sexual abuse material (CSAM) and exploitation of minors, nudity or sexually explicit content, graphic violence, hate speech, and harassment. By agreeing to this Agreement, you accept this policy as a condition of using the Service.

• Filtering: Livio uses automated, AI-based detection alongside human moderators to screen content and enforce our policies 24/7.
• We may monitor, review, or remove content at our discretion to protect user safety.
• Reporting: you can report any user or content in real time via the in-app report button on any profile, call, stream, or message, or by emailing [email protected]. Reports are reviewed by our safety team.
• Blocking: you can instantly block any user from the app, ending all further contact between you.
• Enforcement: violations result in content removal, warnings, temporary suspension, or permanent bans depending on severity. CSAE content results in an immediate permanent ban with no warning and a report to law enforcement.

7. Account Suspension and Termination

• We may suspend or terminate your account for violations of this Agreement or our policies.
• Critical violations (CSAE, terrorism, imminent threats) result in immediate permanent bans with no warning.
• You may delete your account at any time through the app or our Account Deletion page.
• Upon account deletion or termination, you lose access to all account data, coins, and subscription benefits.

8. Disclaimers

Livio Live is provided "as is" without warranties of any kind. We do not guarantee the accuracy of user profiles, the behavior of other users, or uninterrupted service availability. You acknowledge that interactions with other users are at your own risk.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Livio Live is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including damages resulting from the conduct of other users.

10. Indemnification

You agree to indemnify and hold harmless Livio Live, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Service, your content, or your violation of this Agreement.

11. Dispute Resolution

Disputes will first be addressed through good-faith negotiation. Unresolved disputes will be settled by binding arbitration under the rules of the applicable arbitration body in our operating jurisdiction. You waive the right to participate in class action lawsuits or class arbitration.

12. Changes

We may update this Agreement from time to time. Material changes will be communicated through the app. Continued use of the Service constitutes acceptance of the revised Agreement.

13. Contact

General: [email protected]
Safety: [email protected]
Privacy: [email protected]
Website: livioapp.live